Frequently Asked Questions
How much does dog walking or pet sitting cost?
Dog walking and pet sitting costs vary based on visit length and frequency. For example, we have 30-minute visits starting at $33, with discounted rates available for VIP members and recurring schedules.
How long are your appointments?
Visit lengths range from 30 to 60 minutes. For dog walks, the walk itself for a 30 minute visit is typically 20 minutes. This allows for us to properly leash and unleash the pup and give it fresh water. Summer walks may be shortened due to heat and mixed with indoor enrichment time.
Do you send photos during visits?
Visit lengths range from 30 to 60 minutes. For dog walks, the walk itself for a 30 minute visit is typically 20 minutes. This allows for us to properly leash and unleash the pup and give it fresh water. Summer walks may be shortened due to heat and mixed with indoor enrichment time.
Do you board pets?
No, we only provide in (your) home care. We find this keeps your pets at ease. We do require a Meet and Greet to go over their routine beforehand.
What are some tips to keep our pet happy while we're away?
Our main recommendation for anyone traveling is to book walks or enrichment visits with us before you leave. This allows your pet to interact with someone else, be familiar with us completing their routine, and gently ease into their parents being away. Other tips include providing extra treats and toys, as well as enrichment toys (think lick mats, puzzles, etc.). Please be wary of toys that could break and potentially be swallowed by the pet, though.
Will I have the same dog walker or pet sitter every time?
We operate as a team-based company. While we aim for consistency, multiple trained team members may care for your pet. This ensures we never miss a visit due to illness or scheduling conflicts. We have found that most pets enjoy meeting new faces (yes, even the shy ones!). If a pet is overly anxious or has a specific medical routine, we do limit the sitters and dog walkers.
How do I schedule or make changes to my services?
All scheduling, changes, and communication are handled through the Time to Pet app. This ensures accuracy, real-time updates, and the best experience for both clients and our team.
Do you walk dogs in bad weather?
Safety is our priority. Walks may be shortened or adjusted during extreme heat, storms, or unsafe conditions, with enrichment provided indoors as needed.
How do you access my home?
We securely manage home access through lockboxes, keys, or entry instructions stored in your client profile. All details are reviewed before each visit to ensure safe and smooth entry.
Do you offer packages or memberships?
Yes! We offer packages and VIP memberships that provide discounted rates for recurring clients.
What happens in an emergency?
In the event of an emergency, we will contact you immediately and follow your listed emergency contact instructions. If necessary, we will transport your pet to your preferred veterinarian.
What supplies should I provide?
Please ensure leashes, harnesses, food, and any necessary supplies are easily accessible and clearly noted in your profile.
What is your cancellation policy?
We require 24-hour notice for cancellations. Late cancellations are charged in full.